To add new users to Strike Graph, make sure that they have an email address that matches the domain name of your organization (for example, if your company emails all match the format of john.doe@xyzcompany.com, all users signing up to Strike Graph must use @xyzcompany.com email addresses).
After that, it's easy — just direct them to https://grc.strikegraph.com and ask them to sign up. When their account is created they will be added to your organization at the Contributor permission level (instead of a Manager). Learn more about permissions here!
There are a few authentication methods your teammates can use to sign into the Strike Graph platform.
1. Direct Sign Up
New users who navigate to grc.strikegraph.com will be presented with our login page. Click on Sign Up and enter your email address and a password. Once you click the Sign Up button you may be redirected to a screen that says "access denied." That is expected behavior, you should receive an email containing a verification link. Click on the link to finish account creation. Verification emails are sent from no-reply@auth0user.net address; it may take several minutes for the verification email to arrive. Once you have verified your account, you will be able to log in.
If you still are having issues, please reach out directly to your Customer Success Manager or message our support team via the Intercom chatbot.
2. Google Sign Up
If your team runs on Google Workplace, your teammates can also Sign Up with Google and they will be automatically verified.
3. Email Invitations
Users with Manager permissions can invite other users directly from the Settings page in Strike Graph. Learn more about user permissions here.
To invite users:
Go to the Settings page ⚙️
Click on the Invite Users button
Enter the email address
Click Send Invite
An email will be sent to the user, and they will have 48 hours to accept the verification. If a user's invitation has expired, they can go to the login page and click the "forgot password" button to get a new email with a fresh link.
Pending invitations will be listed in the dropdown. Once invitations are accepted, those users will not be listed in the Pending Invitations dropdown anymore. They cannot have email domains like @gmail.com, @outlook.com, etc.
Troubleshooting for Outlook Email Client
There is a known occurrence with Microsoft Outlook users receiving blank emails from Strike Graph due to Outlook settings blocking some of the information in the invitation emails. Messages will display similar to the email below:
Clicking the "If there are problems with how this message is displayed, click here to view it in a web browser" button should lead to the email properly displaying.
Strike Graph recommends opening the invite emails in browser instead of adjusting company Outlook settings.
For any additional questions, please reach out to support@strikegraph.com.